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Bluetooth headphones · Reset guide

How to reset Bluetooth headphones

Sources checked · how we check

Bluetooth is the connection technology, not a shared reset procedure. Find the model on the headset, case or companion app, then use a matching guide below.

01 · Start here

Before resetting your device

  1. Check power, audio volume and the selected output device.
  2. For a connection problem, try turning the headphones off and on and reconnecting before clearing their settings.

Source: Bose: QuietComfort Headphones troubleshooting

02 · Reset and reconnect

Reset and reconnect your Bluetooth headphones

Before you start

Do not try an arbitrary long button hold. The same controls can mean pairing, restart or factory reset on different models.

Find your model's procedure

Model → manufacturer guide → reset

  1. Match your model to one of the related guides below.
  2. Read its reset effects and power/case requirements before starting.
  3. If your model is not covered, use the manufacturer's manual or support page rather than another brand's sequence.

Source: Sony: reset or initialize WH-1000XM5

If the device still does not work

A reset cannot diagnose every audio fault. Test another playback device to narrow down whether the problem follows the headphones.

Source: Bose: QuietComfort Headphones troubleshooting

After the reset

Follow your model's pairing instructions and test audio after the procedure.

Frequently asked questions

Is forgetting a Bluetooth device a factory reset?

Forgetting removes the pairing saved on that phone or computer. Use the headset manufacturer's instructions to reset the headset itself.

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