Xfinity remote · Reset guide
How to reset Xfinity remote
Sources checked · how we check
Read the model number under the battery cover. These steps cover XR11, XR15 and XR16; Xfinity's linked guide covers additional models. A similar-looking remote may require a different reset.
01 · Start here
Before resetting your device
- Replace weak batteries first. Check that you are using the remote paired to the box you want to control.
Source: Xfinity: pair, program and factory reset your remote
02 · Reset and reconnect
Reset and reconnect your Xfinity remote
Before you start
A factory reset clears the remote's link to its TV box. Plan to pair it again afterward.
XR11 voice remote with Setup
Setup → 9-8-1
- Hold Setup until the light changes from red to green, then enter 981.
- Two green blinks confirm the reset.
Source: Xfinity: pair, program and factory reset your remote
XR15: number keys, no Setup
A + D → 9-8-1
- Hold A (triangle) and D (diamond) for three seconds until the light turns green.
- Enter 981. Look for three blue blinks.
Source: Xfinity: pair, program and factory reset your remote
XR16: no number keys
Info + Home → Power → Last → Volume Down
- Hold Info and Home for about five seconds until the light blinks.
- Press Power, then Last, then Volume Down.
Source: Xfinity: pair, program and factory reset your remote
After the reset
Pair again using Xfinity's model instructions. A new TV box must be activated first.
Frequently asked questions
Why does my XR16 have no 981 keys?
It uses the Info/Home and Power/Last/Volume Down sequence above, not numeric code entry.
Does a remote reset erase recordings?
These instructions reset the handset's connection; they do not direct you to reset the DVR or TV box.