Xfinity Gateway · Reset guide
How to reset Xfinity Gateway
Sources checked · how we check
Xfinity's modem and router are usually one device, the Gateway. Restart it first. Xfinity publishes a factory reset only for the XB2 and XB3.
01 · Start here
Restart before erasing your setup
- In the Xfinity app, tap the WiFi icon → Troubleshoot → Restart your Gateway.
- Or unplug the power cable, wait one minute and plug it back in. A restart takes up to 12 minutes, and your home network, Voice and Home services are unavailable meanwhile.
02 · Factory reset
How to factory reset Xfinity Gateway
Before you confirm
A factory reset erases custom settings such as your WiFi name and password. Xfinity Voice stops during the reset and returns when the Gateway restarts.
XB2 or XB3: factory reset
Reset hole on the back · 30 seconds
- Find the Reset button, a small hole on the back of the Gateway.
- Press and hold it with a paper clip or pin for 30 seconds, then release.
- The lights flash, then become steady when the Gateway is ready.
Source: Xfinity: factory reset an Xfinity Gateway (XB2 or XB3)
After the reset
Reconnect your devices with the default WiFi name and password printed on the label on the bottom of the Gateway.
Frequently asked questions
How do I reset my Xfinity modem?
The Xfinity modem is the Gateway. Restart it from the app or by unplugging it for one minute; XB2 and XB3 Gateways can be factory reset with a 30-second hold.
Why are there no XB7 reset steps here?
Xfinity has not published a factory reset article for newer Gateways, and community answers disagree on the button and hold time.