Modem · Reset guide
How to reset Modem
Sources checked · how we check
A modem from your internet provider is often a gateway with a router built in; use that provider's guide. This page covers NETGEAR cable modems and modem routers.
01 · Start here
Restart before erasing your setup
- Restart first. Xfinity, for example, recommends unplugging the power cable, waiting one minute and plugging it back in.
02 · Factory reset
How to factory reset Modem
Before you confirm
A reset restores factory default settings. If the modem has a built-in router, your Wi-Fi name and password are erased too.
NETGEAR cable modem or modem router
Reset button · about seven seconds
- Press and hold the Reset button for about seven seconds to restore factory defaults.
Source: NETGEAR: reset a NETGEAR cable modem or modem router
Xfinity Gateway (XB2 or XB3)
Reset hole on the back · 30 seconds
- Hold the Reset button with a paper clip for 30 seconds. See the Xfinity Gateway guide for newer models.
Source: Xfinity: factory reset an Xfinity Gateway (XB2 or XB3)
After the reset
Wait for the modem to reconnect, then set up any built-in Wi-Fi again.
Frequently asked questions
Should I factory reset my modem?
Only after a restart fails. A restart keeps your settings; a reset restores factory defaults.
Is a provider modem different?
Often it is a gateway with a router built in. Xfinity and Spectrum publish their own steps.