Sony headphones · Connect guide
How to connect Sony headphones
Sources checked · how we check
Sony headphones enter pairing mode on their own the first time you turn them on. To add another phone or computer later, put them into pairing mode by hand and select them in that device's Bluetooth settings.
01 · Before you start
Check these first
- Charge the headphones and keep them within 1 m (3 feet) of the phone or computer.
- Pairing mode times out: if pairing isn't done within 5 minutes, it's cancelled and you need to start again.
- The headphones remember up to 8 devices. Pairing a ninth replaces the one you connected to longest ago.
Source: Sony Help Guide (WH-1000XM5): pairing and connecting with an Android smartphone
02 · Connect
Step by step, by device
WH-1000XM5: pairing mode
First time: turn on · Later: hold power about 5 seconds
- First time after buying or initializing: turn the headset on and it enters pairing mode automatically.
- For a second or later device: press and hold the power button for about 5 seconds.
- The blue indicator flashes twice in a row, repeatedly, and you hear "Pairing".
Source: Sony Help Guide (WH-1000XM5): pairing and connecting with a Bluetooth device
WF-1000XM5 earbuds: pairing mode
First time: take both earbuds out · Later: hold the case button 5 seconds
- First time after buying or initializing: take both earbuds out of the charging case and they enter pairing mode.
- For a second or later device: put the earbuds in the case with the lid open, then press and hold the pairing button on the back of the case for about 5 seconds or more.
- The case indicator flashes blue twice in a row, repeatedly. You can then take the earbuds out.
Source: Sony Help Guide (WF-1000XM5): pairing and connecting with an Android smartphone
Connect to an Android phone
Settings → Device connection → Bluetooth → tap the headphones
- Unlock the phone and go to Settings → Device connection → Bluetooth, and turn Bluetooth on.
- Tap [WH-1000XM5] or [WF-1000XM5]. If a passkey is asked for, enter 0000.
Menu names vary between Android phones; Sony's steps use these labels.
Source: Sony Help Guide (WH-1000XM5): pairing and connecting with an Android smartphone
Connect to a Windows 10 PC
Start → Settings → Devices → Bluetooth & other devices → Add Bluetooth or other device
- Select Start → Settings → Devices, then Bluetooth & other devices, and turn Bluetooth on.
- Select Add Bluetooth or other device, then Bluetooth, then [WH-1000XM5]. Enter 0000 if a passkey is asked for.
Sony says the computer needs Bluetooth that supports music playback (A2DP). On Windows 11, use Quick settings → Manage Bluetooth devices, as in the Windows Bluetooth guide.
Source: Sony Help Guide (WH-1000XM5): pairing and connecting with a computer (Windows 10)
Connect to another Bluetooth device
Search on the device → select the headphones → passkey 0000
- With the headphones in pairing mode, search for Bluetooth devices on the phone, tablet or computer.
- Select the headphones in the list. If a passkey is asked for, enter 0000.
Source: Sony Help Guide (WH-1000XM5): pairing and connecting with a Bluetooth device
If it still won't connect
Bring the headphones within 1 m (3 feet) of the device and make sure they're in pairing mode. If you've reset or repaired the headphones, delete their old pairing from the phone or computer first, then pair again. Still stuck? Restart the phone or computer and try again, then reset the headphones, and as a last step initialize them.
Source: Sony Help Guide (WH-1000XM5): pairing cannot be done
Frequently asked questions
How do I put Sony WH-1000XM5 into pairing mode?
Press and hold the power button for about 5 seconds, until the blue indicator flashes twice in a row. The first time you turn them on, they enter pairing mode by themselves.
Can Sony headphones play from two devices at once?
Sony says the WH-1000XM5 can be paired with multiple devices, but plays music from only one paired device at a time.